Waqar Ahmed Shah

Delivered customized technical presentations and proposals, ensuring alignment with client objectives and compliance standards while staying within budget constraints.

Provided expert guidance on IP CCTV systems, including cameras, video management software, video analytics, and networking, optimizing system performance for sales inquiries and RFP requirements.

Performed hardware calculations and system designs using specialized tools (Dell Solution Manager, Axis Site Designer, Milestone Solution Designer), ensuring optimal system performance and project compliance.

Developed detailed technical documentation, including system architecture, design layouts, and bills of materials, ensuring accuracy and compliance with client specifications.

Collaborated cross-functionally with sales and technical teams to deliver end-to-end solutions, serving as a key technical point of contact between customers and manufacturers.

Conducted training sessions for partners and end-users on Google Cloud Platform (GCP), enhancing product adoption and technical proficiency across the EMEA region.

Managed and maintained GCP servers, including Jenkins-based reservations and continuous updates, ensuring high availability and reliability for critical services.

Resolved complex technical issues related to Redis, IIS, RabbitMQ, NGINX, Linux, and Windows microservices through remote troubleshooting and advanced analysis, exceeding customer expectations.

Planned and executed preventive maintenance for BriefCam, including database backups and disaster recovery strategies for PostgreSQL and other micro-services, ensuring system resilience.

Configured secure HTTP sessions via NGINX and implemented SSO via SAML, enhancing system security and user authentication for critical applications.

Collaborated with R&D teams to provide root cause analysis and incident response reports for escalated cases, leading to effective resolution and system improvements.

Provided on-site and remote training for Digifort VMS to partners and system integrators, promoting security culture and awareness across regional teams.

Delivered technical support and troubleshooting for IP CCTV hardware and software installations across EMEA, ensuring compliance with minimum security requirements and international SOPs (NIST, GDPR).

Conducted security sanity tests and vulnerability scans, evaluating existing controls, and preparing system configurations, procedures, and incident response plans.

Facilitated network performance monitoring and adjustment, troubleshooting IP camera installations, and implementing robust network security measures, including firewall configurations and VPN setups.

Collaborated with R&D and Product teams for third-party integrations (CCTV, access control, FR, LPR), maintaining security infrastructure and applying patches to enhance system resilience.

Executed periodic backups of servers, desktops, laptops, and databases using magnetic tapes and file servers, ensuring data integrity and availability.

Administered and maintained security controls, testing effectiveness based on system logs and critical events to ensure availability for authenticated users.

Collaborated with hospital application and security system vendors for upgrades, security patches, and preventive maintenance, enhancing system reliability.

Provided extensive IT support for server-related hardware and software via multiple channels, including 24/7 on-call services, resolving issues for PCs, notebooks, iPads, and specialized scanners.

Oversaw asset inventory management, conducted security drills and audits, and responded to security events and incidents, enhancing overall security posture.

Managed LAN/WLAN & WAN configuration (Aruba AP 105, 103), including network equipment installation, testing, and troubleshooting, ensuring robust connectivity.

Configured Cisco routers and switches, applied user-based ACLs, and managed system backups, maintaining network security and data integrity.

Administered Active Directory 2008/2012 R2, implemented Group Policies, and managed user sessions and Microsoft terminal services, optimizing user access and system performance.

Maintained POS software (INFOGATE), receipt printers, and price display poles, troubleshooting hardware, OS, and application issues to minimize downtime.

Maintained records and logs for hardware and company assets, including barcodes and inventory, ensuring accurate asset tracking and efficient IT operations.